Export as Zip on Mac OS Sierra 10.12.4 does not work

rels.hn
3 Posts
rels.hn posted this 03 April 2017

Export as Zip on Mac OS Sierra 10.12.4 does not work

Help me please!

Export as Zip on Mac OS Sierra 10.12.4 does not work Help me please!
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7 Comments
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Support Team
Support Team posted this 04 April 2017

Hi,

You see some error message or what is the exact issue?

Sincerely,
Hella

Hi, You see some error message or what is the exact issue? Sincerely, Hella
rels.hn
3 Posts
rels.hn posted this 04 April 2017

Thanks for your answer, when I try to export nothing happens, there are no error messages, just nothing happens.

Thanks for your answer, when I try to export nothing happens, there are no error messages, just nothing happens.
Support Team
Support Team posted this 04 April 2017

Hello,

  1. Please try temporarily disabling antivirus and firewall and also add-ons for the Safari browser on your computer and try to run Themler once again and export the theme.
  2. If the error still appears, please try saving to a different location, like Desktop.
  3. Is there any difference?

If this does not help, please try to open it through a browser using the link like this one (the numbers replaced with XXXXXXXXXX are individual and are the same that are in the folder with themes):
http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/
Try different browsers like Safari, Firefox, Chrome and to export. Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, 1. Please try temporarily disabling antivirus and firewall and also add-ons for the Safari browser on your computer and try to run Themler once again and export the theme. 2. If the error still appears, please try saving to a different location, like Desktop. 3. Is there any difference? If this does not help, please try to open it through a browser using the link like this one (the numbers replaced with XXXXXXXXXX are individual and are the same that are in the folder with themes): http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/ Try different browsers like Safari, Firefox, Chrome and to export. Please let us know the result. Sincerely, Nettie, BillionDigital Team
rels.hn
3 Posts
rels.hn posted this 04 April 2017

I still have the problem.
When I do through any browser it works correctly, but I can not do it with the app.

I still have the problem. When I do through any browser it works correctly, but I can not do it with the app.
Support Team
Support Team posted this 05 April 2017

Hello,
I'm really sorry for the inconvenience, but sometimes we're facing with problem which reason is not clear and thus we cannot find a solution. In this cases we're trying possible workarounds to help our customers as we could. You're facing with one of such issues.
That's why we've recommended to open Themler in browser. Please continue using this workaround.

regards,
Aileen

Hello, I'm really sorry for the inconvenience, but sometimes we're facing with problem which reason is not clear and thus we cannot find a solution. In this cases we're trying possible workarounds to help our customers as we could. You're facing with one of such issues. That's why we've recommended to open Themler in browser. Please continue using this workaround. regards, Aileen
randysoare
2 Posts
randysoare posted this 3 weeks ago

I had the same issue. I was trying to export to an external drive and getting an error. But when I pointed the export to my desktop, it finally worked. Hope that helps.

I had the same issue. I was trying to export to an external drive and getting an error. But when I pointed the export to my desktop, it finally worked. Hope that helps.
Support Team
Support Team posted this 3 weeks ago

randysoare,

Thanks for your information. It can be helpful and we will recommend this to other customer with the similar issue.

Sincerely,
Nettie,
BillionDigital Team

**randysoare**, Thanks for your information. It can be helpful and we will recommend this to other customer with the similar issue. Sincerely, Nettie, BillionDigital Team
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