Product Add to Cart not working on Themler Website

Lakeasha
13 Posts
Lakeasha posted this 19 April 2017

Hello Support,

I have a customer complaining that a old website I built for them over a year ago is now not letting them add products from the product page. I am getting the error that the theme files are not compatiable with the new update, as it is a major release.

How can I fix this? I can't even upload into themler as I no longer have the original themler file seeing as this is a year ago.

Please response ASAP.

Hello Support, I have a customer complaining that a old website I built for them over a year ago is now not letting them add products from the product page. I am getting the error that the theme files are not compatiable with the new update, as it is a major release. How can I fix this? I can't even upload into themler as I no longer have the original themler file seeing as this is a year ago. Please response ASAP.
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4 Comments
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Support Team
Support Team posted this 20 April 2017

Hi,

The support for the new Woocommerce 3 version is included into the latest Themler beta update. You need to update the theme. But if you do not have the editor included in your theme, then you'll need to recreate the template.

Sincerely,
Hella

Hi, The support for the new Woocommerce 3 version is included into the latest Themler beta update. You need to update the theme. But if you do not have the editor included in your theme, then you'll need to recreate the template. Sincerely, Hella
Lakeasha
13 Posts
Lakeasha posted this 20 April 2017

I happen to find an old version of the theme and updated. Thank you.

This could be an issue for clients who don't have themler.. just an FYI

I happen to find an old version of the theme and updated. Thank you. This could be an issue for clients who don't have themler.. just an FYI
Support Team
Support Team posted this 20 April 2017

Hello,

Thanks for letting us know. We understand that on the customer's website Themler is not included but it is recommended to have a backup copy of each theme made with Themler, exported with Themler included, to have the possibility of further editing the theme in any case.

Sincerely,
Nettie,
BillionDigital Team

Hello, Thanks for letting us know. We understand that on the customer's website Themler is not included but it is recommended to have a backup copy of each theme made with Themler, exported with Themler included, to have the possibility of further editing the theme in any case. Sincerely, Nettie, BillionDigital Team
Lakeasha
13 Posts
Lakeasha posted this 20 April 2017

Thank you Nettie, I will keep that in mind going forward.

Thank you Nettie, I will keep that in mind going forward.
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