Woocommerce Product Thumbnails Open Large Image in Browser But Don't Change the Product Details Image

kheidemann
36 Posts
kheidemann posted this 20 April 2017

This is a two part question.

  1. How do I set the Thumbnails so that when I click on one it becomes the active image in the Product Details so that a customer may utilize the Zoom feature?

  2. I don't mind the large image showing up in the browser but can I have it set as a pop-up or with some kind of X-Control so a user may close it without having to use the Back button of their browser?

Thank you.

This is a two part question. 1. How do I set the Thumbnails so that when I click on one it becomes the active image in the Product Details so that a customer may utilize the Zoom feature? 2. I don't mind the large image showing up in the browser but can I have it set as a pop-up or with some kind of X-Control so a user may close it without having to use the Back button of their browser? Thank you.

Last edited 20 April 2017 by kheidemann

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Support Team
Support Team posted this 21 April 2017

Hi,

Usually it works учфседе like you have described. Please provide a link to your page with the issue so we could review.

Sincerely,
Hella

Hi, Usually it works учфседе like you have described. Please provide a link to your page with the issue so we could review. Sincerely, Hella
kheidemann
36 Posts
kheidemann posted this 21 April 2017

http://nptest.1010techcenter.com/product/thinkpad-p50-mobile-workstation/

http://nptest.1010techcenter.com/product/thinkpad-p50-mobile-workstation/
kheidemann
36 Posts
kheidemann posted this 24 April 2017

Any word on this yet? I have patiently waited your 3 day maximum response time for support.

Any word on this yet? I have patiently waited your 3 day maximum response time for support.
Support Team
Support Team posted this 25 April 2017

Hi,

How do I set the Thumbnails so that when I click on one it becomes the active image in the Product Details so that a customer may utilize the Zoom feature?

I'll ask our developers about the issue with Product Thumbnails.
The Product Thumbnail control should switch the Product Image on click. For some reason this functionality is not working with the new woocommerce 3. If there is a bug we will fix it in the future Themler updates.

Thank you,
Olivia

Hi, > How do I set the Thumbnails so that when I click on one it becomes the active image in the Product Details so that a customer may utilize the Zoom feature? I'll ask our developers about the issue with Product Thumbnails. The Product Thumbnail control should switch the Product Image on click. For some reason this functionality is not working with the new woocommerce 3. If there is a bug we will fix it in the future Themler updates. Thank you, Olivia
kheidemann
36 Posts
kheidemann posted this 25 April 2017

How long until the next Themler Update? My boss needed this site up last week and he seems to think this is my failure. We were almost ready to roll out and then the updates hit and everything went up in smoke. Please correct this ASAP as we are losing the potential revenue from our ecommerce site and I am the one seen to be the reason for it.

Do we need votes on this or is this something obvious enough to be marked by your staff as priority? If your developers can fast track this and maybe get something out on the beta version that would be great.

This is not a threat but honest feedback that you may take or leave at your discretion; I am too invested in this theme to start fresh with another software set but if you can't coordinate with Wordpress/Woocommerce proactively to foresee future issues to manage compatibility with updates (you are developers - you have early access to this information) and if you cannot deal with customers in a timely manner you will force me to seek another software vendor.

How long until the next Themler Update? My boss needed this site up last week and he seems to think this is my failure. We were almost ready to roll out and then the updates hit and everything went up in smoke. Please correct this ASAP as we are losing the potential revenue from our ecommerce site and I am the one seen to be the reason for it. Do we need votes on this or is this something obvious enough to be marked by your staff as priority? If your developers can fast track this and maybe get something out on the beta version that would be great. This is not a threat but honest feedback that you may take or leave at your discretion; I am too invested in this theme to start fresh with another software set but if you can't coordinate with Wordpress/Woocommerce proactively to foresee future issues to manage compatibility with updates (you are developers - you have early access to this information) and if you cannot deal with customers in a timely manner you will force me to seek another software vendor.
kheidemann
36 Posts
kheidemann posted this 25 April 2017

Also, I just looked at your upgrade fees for this software I got free with Artisteer (which I loved and used for years before I came to this company I work at and I am the reason my boss purchased it). My subscription runs out in a couple of weeks and there is no way that my boss will justify another $200 purchase for broken software and limited support if this issue is not fast tracked and solved. And please don't make me wait three or four days for an update...please.

Also, I just looked at your upgrade fees for this software I got free with Artisteer (which I loved and used for years before I came to this company I work at and I am the reason my boss purchased it). My subscription runs out in a couple of weeks and there is no way that my boss will justify another $200 purchase for broken software and limited support if this issue is not fast tracked and solved. And please don't make me wait three or four days for an update...please.
Support Team
Support Team posted this 25 April 2017

Hi,

The upgrade price is $99.
I'll ask our developers to provide the fix or workaround ASAP.

Thank you,
Olivia

Hi, The upgrade price is $99. I'll ask our developers to provide the fix or workaround ASAP. Thank you, Olivia
kheidemann
36 Posts
kheidemann posted this 25 April 2017

Please do so and thanks for a faster response. I don't mean to sound rude and although there was a learning curve coming from being a long time Artisteer user (on a separate account for my former business as a web designer) I actually really like this software and what it can do. It just has to work or I can no longer use it professionally when I have deadlines to meet. I hope you understand.

Please do so and thanks for a faster response. I don't mean to sound rude and although there was a learning curve coming from being a long time Artisteer user (on a separate account for my former business as a web designer) I actually really like this software and what it can do. It just has to work or I can no longer use it professionally when I have deadlines to meet. I hope you understand.
kheidemann
36 Posts
kheidemann posted this 26 April 2017

And another day is wasted waiting for support. Am I really the only one having this
problem?

And another day is wasted waiting for support. Am I really the only one having this problem?
Support Team
Support Team posted this 27 April 2017

Hi,

Unfortunately we have not received a response from our developers yet. But the promised to fix i ASAP.
As far as I know you the first who reported whis issue. It happens on websites with Woocommerce 3 only.

Thank you,
Olivia

Hi, Unfortunately we have not received a response from our developers yet. But the promised to fix i ASAP. As far as I know you the first who reported whis issue. It happens on websites with Woocommerce 3 only. Thank you, Olivia
Support Team
Support Team posted this 27 April 2017

Hi,

To fix the issue manually please try the following solution:

  1. Themler Home tab >> Settings >> Additional CMS Code
  2. add the following code:
    update_option('woocommerce_enable_lightbox', 'no');
  3. save theme.

This code should be executed once. You can later remove it. The fix will still be applied.

Thank you,
Olivia

Hi, To fix the issue manually please try the following solution: 1. Themler Home tab >> Settings >> Additional CMS Code 2. add the following code: `update_option('woocommerce_enable_lightbox', 'no');` 3. save theme. This code should be executed once. You can later remove it. The fix will still be applied. Thank you, Olivia
kheidemann
36 Posts
kheidemann posted this 27 April 2017

I thought that was the cause of it. In the latest release the option to disable the lightbox in Wordpress seems to be missing.
I'll give this a shot and hopefully it fixes the issue with the product image not changing as well.

Thanks

I thought that was the cause of it. In the latest release the option to disable the lightbox in Wordpress seems to be missing. I'll give this a shot and hopefully it fixes the issue with the product image not changing as well. Thanks
Support Team
Support Team posted this 27 April 2017

Hi,

They reworked lightbox feature a little and removed the disable lightbox option.
Please keep us posted about the progress.

Thank you,
Olivia

Hi, They reworked lightbox feature a little and removed the disable lightbox option. Please keep us posted about the progress. Thank you, Olivia
kheidemann
36 Posts
kheidemann posted this 27 April 2017

That did the trick; even after I removed the code, just like you said. Thanks again.

That did the trick; even after I removed the code, just like you said. Thanks again.
Support Team
Support Team posted this 27 April 2017

You are welcome. Feel free to contact us in any other occasion.

Sincerely,
Hella

You are welcome. Feel free to contact us in any other occasion. Sincerely, Hella
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