Probem php memory

frederic11
78 Posts
frederic11 posted this 4 weeks ago

Hello,

i have a problem, i have just upgrade to Joomla 3.7, and i havent check before is there was an update of Themler.

No, i have a php memory limit error when try to open Themler. But the memory is good on my server and never have this problem before.

Thanks for help.

Hello, i have a problem, i have just upgrade to Joomla 3.7, and i havent check before is there was an update of Themler. No, i have a php memory limit error when try to open Themler. But the memory is good on my server and never have this problem before. Thanks for help.
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frederic11
78 Posts
frederic11 posted this 4 weeks ago

Re hello, it is a big problem, because i have this problem now for all my site upgraded in Joomla 3.7.

I have tested with the latest version of Themler it is the same problem. I can't access anymore of all my Themler template on my site.

Help please.

Regards

Templates---Modifier-le-style---www-OpenActe-ch---Administration.jpg

php.jpg

Re hello, it is a big problem, because i have this problem now for all my site upgraded in Joomla 3.7. I have tested with the latest version of Themler it is the same problem. I can't access anymore of all my Themler template on my site. Help please. Regards !Templates---Modifier-le-style---www-OpenActe-ch---Administration.jpg! !php.jpg!

Last edited 4 weeks ago by frederic11

pegu
6 Posts
pegu posted this 4 weeks ago

I have a same problem.
There is some solution? Ist Bug?
Thanks.

I have a same problem. There is some solution? Ist Bug? Thanks.

Last edited 4 weeks ago by pegu

Support Team
Support Team posted this 4 weeks ago

Hello,

We are sorry for the issue. The fix will be included into the hotfix update in the near future.

Sincerely,
Nettie,
BillionDigital Team

Hello, We are sorry for the issue. The fix will be included into the hotfix update in the near future. Sincerely, Nettie, BillionDigital Team
frederic11
78 Posts
frederic11 posted this 4 weeks ago

Hello, yes, but how we can update the theme if we cannot access to it ?

Hello, yes, but how we can update the theme if we cannot access to it ?
frederic11
78 Posts
frederic11 posted this 4 weeks ago

Is there a way to modify a file manually by ftp to solve the problem, even temporary ?

Is there a way to modify a file manually by ftp to solve the problem, even temporary ?
Support Team
Support Team posted this 4 weeks ago

Hi Frederic,

When the update is available, you may update the theme backup (the backup is created by each Themler update). As a temporary solution you may also edit this theme.

Sincerely,
Nettie,
BillionDigital Team

Hi Frederic, When the update is available, you may update the theme backup (the backup is created by each Themler update). As a temporary solution you may also edit this theme. Sincerely, Nettie, BillionDigital Team
frederic11
78 Posts
frederic11 posted this 4 weeks ago

Hello, OK, it work if i use the backup in the joomla template admin.

I wait for your back for the new update.

Regards

Hello, OK, it work if i use the backup in the joomla template admin. I wait for your back for the new update. Regards
Support Team
Support Team posted this 4 weeks ago

Hello,

Ok, we will try updating Themler as soon as possible. Thank you for your patience.

Sincerely,
Nettie,
BillionDigital Team

Hello, Ok, we will try updating Themler as soon as possible. Thank you for your patience. Sincerely, Nettie, BillionDigital Team
Vitaliy WD
173 Posts
Vitaliy WD posted this 4 weeks ago

BTW I tested last version of Themler on PHP 7.1 (instead 7.0) and seems that it's work faster and stable on PHP 7.1. Just feelengs... if someone can also compare PHP 7.0 / 7.1 with last Themler - write your report.

BTW I tested last version of Themler on PHP 7.1 (instead 7.0) and seems that it's work faster and stable on PHP 7.1. Just feelengs... if someone can also compare PHP 7.0 / 7.1 with last Themler - write your report.
frederic11
78 Posts
frederic11 posted this 4 weeks ago

Same problem for me with php 7.1

Same problem for me with php 7.1
frederic11
78 Posts
frederic11 posted this 4 weeks ago

Me again,

i just tested the latest version of Themler on a Joomla 3.6.5. Same problem.

So it is not the 3.7 version of Joomla the problem but the Themler version.

Regards

Me again, i just tested the latest version of Themler on a Joomla 3.6.5. Same problem. So it is not the 3.7 version of Joomla the problem but the Themler version. Regards
Support Team
Support Team posted this 4 weeks ago

Hello,

The fix for the issue will be available soon - please make sure to enable Beta updates in your profile, as this update will appear as Beta first.

Sincerely,
Nettie,
BillionDigital Team

Hello, The fix for the issue will be available soon - please make sure to enable Beta updates in your profile, as this update will appear as Beta first. Sincerely, Nettie, BillionDigital Team
Support Team
Support Team posted this 4 weeks ago

Hello,

The update with the fix included is ready, please try updating to the latest Beta version. You may need to check the box next to "Get Beta updates" in your profile to receive the Beta update notification. After installing the Beta update you may uncheck the box at an time.

Sincerely,
Nettie,
BillionDigital Team

Hello, The update with the fix included is ready, please try updating to the latest Beta version. You may need to check the box next to "Get Beta updates" in your profile to receive the Beta update notification. After installing the Beta update you may uncheck the box at an time. Sincerely, Nettie, BillionDigital Team
pegu
6 Posts
pegu posted this 4 weeks ago

after beta update is OK... Thanks

after beta update is OK... Thanks
Support Team
Support Team posted this 4 weeks ago

You are welcome!

Sincerely,
Nettie,
BillionDigital Team

You are welcome! Sincerely, Nettie, BillionDigital Team
frederic11
78 Posts
frederic11 posted this 4 weeks ago

Yes, OK with Beta.

Regards

Yes, OK with Beta. Regards
Support Team
Support Team posted this 4 weeks ago

Hi Fredetic,

Thanks for letting us know!

Sincerely,
Nettie,
BillionDigital Team

Hi Fredetic, Thanks for letting us know! Sincerely, Nettie, BillionDigital Team
marcin_tomas
5 Posts
marcin_tomas posted this 3 weeks ago

I have another problem.
I made beta update and it solved problem with php.

But now, when I try download template (export), this file is considered rare, when I ignore this, download don't work.
Google includes the content page of the nature of social engineering, on my other page. As an example, this is the path to themler. The site is not infected, I checked it. It is only in the creation phase. The problem started with php error..

I have another problem. I made beta update and it solved problem with php. But now, when I try download template (export), this file is considered rare, when I ignore this, download don't work. Google includes the content page of the nature of social engineering, on my other page. As an example, this is the path to themler. The site is not infected, I checked it. It is only in the creation phase. The problem started with php error..

Last edited 3 weeks ago by marcin_tomas

Vitaliy WD
173 Posts
Vitaliy WD posted this 3 weeks ago

I confirm problem with Export: zip archive size 4kb and it's broken.

Google includes the content page of the nature of social engineering,
on my other page.

You can try to ask support for .htaccess rules that hide part of Themler's directories.

I confirm problem with Export: zip archive size 4kb and it's broken. > Google includes the content page of the nature of social engineering, > on my other page. You can try to ask support for .htaccess rules that hide part of Themler's directories.
Support Team
Support Team posted this 3 weeks ago

marcin_tomas,

The issue does not happen on our end. Possibly there are some third-party plugins or components that are related to the issue - could you please try temporarily disabling them and let us know if this makes any difference?

Vitaliy WD,

The issue with export on Joomla was fixed in the Beta update of yesterday, please try it and let us know if the issue persists.

Sincerely,
Nettie,
BillionDigital Team

**marcin_tomas**, The issue does not happen on our end. Possibly there are some third-party plugins or components that are related to the issue - could you please try temporarily disabling them and let us know if this makes any difference? **Vitaliy WD**, The issue with export on Joomla was fixed in the Beta update of yesterday, please try it and let us know if the issue persists. Sincerely, Nettie, BillionDigital Team
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