Please note that the company has been hijacked by its CTO Oleg Dudko and product manager Eugene Zvyagintsev who lied to their customers and investors, abandoned products they worked on, while renaming our product ArtisteerX to UPage and registering it under their personal domain. These people have no future in tech industry and we are no longer able to trust this team. This company will be closed and website discontinued on July 31st.

Emergency Help! My Themler Lost All Data As i Was Working on It

GPN
1 Posts
GPN posted this 19 May 2017

Emergency Help! My Themler Lost All Data As i Was Working on It. I saw a post that said contact you here in form asap!

Emergency Help! My Themler Lost All Data As i Was Working on It. I saw a post that said contact you here in form asap!
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2 Comments
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Vitaliy WD
194 Posts
Vitaliy WD posted this 20 May 2017

Hi.

Do you have any backups created during development?

Anyway, I think you need to create new Private topic with providing more details: what version of Themler you use - Desktop or Local, Version of Software and Themler, what kind of Data you lost, where and when.

If you work on server online: provide link and access to project.

All of this will be helpful for support and will save the time.

P.S. Support provide answers during 1-3 business day. Be patient.

Hi. Do you have any backups created during development? Anyway, I think you need to create new Private topic with providing more details: what version of Themler you use - Desktop or Local, Version of Software and Themler, what kind of Data you lost, where and when. If you work on server online: provide link and access to project. All of this will be helpful for support and will save the time. P.S. Support provide answers during 1-3 business day. Be patient.
Support Team
Support Team posted this 22 May 2017

Hi,

Thanks, please follow the recommendations posted by Vitaliy above. Also we need an exact details about how it happened and what you were doing in that time.
In any case, making the back up of the theme and site is always recommended during the development process.

Sincerely,
Hella

Hi, Thanks, please follow the recommendations posted by Vitaliy above. Also we need an exact details about how it happened and what you were doing in that time. In any case, making the back up of the theme and site is always recommended during the development process. Sincerely, Hella
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