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Themler Issues

joshorthel
5 Posts
joshorthel posted this 09 June 2017

I have Themler, and havent used it for a while. Now when I try to open it, it does nothing.

I have Themler, and havent used it for a while. Now when I try to open it, it does nothing.
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9 Comments
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Support Team
Support Team posted this 09 June 2017

Hello,

Could you please provide log file created with Themler Diagnostics Tool according to this instruction:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation

Thank you,
Nettie,
BillionDigital Team

Hello, Could you please provide log file created with Themler Diagnostics Tool according to this instruction: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation Thank you, Nettie, BillionDigital Team
joshorthel
5 Posts
joshorthel posted this 09 June 2017

It won't let me post the diagnostic, It's too long

It won't let me post the diagnostic, It's too long
DouzanStudio
129 Posts
DouzanStudio posted this 10 June 2017

Put it in (.text) file and attach it into the right side of comment box ----->

Put it in (.text) file and attach it into the right side of comment box ----->
joshorthel
5 Posts
joshorthel posted this 12 June 2017

Attached file for diagnostic

Attached file for diagnostic
Support Team
Support Team posted this 13 June 2017

Hello,

Thanks for the log file. Were there any changes in the system before the latest start of Themler? Please check date and time settings in the system, the date and time should be correct. Let us know if the issue is still present.

Sincerely,
Nettie,
BillionDigital Team

Hello, Thanks for the log file. Were there any changes in the system before the latest start of Themler? Please check date and time settings in the system, the date and time should be correct. Let us know if the issue is still present. Sincerely, Nettie, BillionDigital Team
joshorthel
5 Posts
joshorthel posted this 13 June 2017

I am not sure if there was. The last time I tried to start Themler was a couple of days ago. So, I am guessing there probably was.

I am not sure if there was. The last time I tried to start Themler was a couple of days ago. So, I am guessing there probably was.
Support Team
Support Team posted this 13 June 2017

Hello,

Did you please check the settings in the system mentioned above? If so, please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Did you please check the settings in the system mentioned above? If so, please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
joshorthel
5 Posts
joshorthel posted this 19 June 2017

Looks like that worked. I guess I have to pay again, if I want to update it?

Looks like that worked. I guess I have to pay again, if I want to update it?
Support Team
Support Team posted this 20 June 2017

Hello,

Yes, please follow these steps to upgrade with discount:
1. Open http://themler.com/purchase and you will see on the top your expired subscription
2. Click "Upgrade" button next to it.
3. You will see the price for upgrade for your subscription.

Sincerely,
Nettie,
BillionDigital Team

Hello, Yes, please follow these steps to upgrade with discount: 1. Open http://themler.com/purchase and you will see on the top your expired subscription 2. Click "Upgrade" button next to it. 3. You will see the price for upgrade for your subscription. Sincerely, Nettie, BillionDigital Team
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