Strange behaviour (&noCache=58782)

Stagger Lee
1774 Posts
Stagger Lee posted this 24 July 2015

This is added to the end ot Themler screen URL and keep changing numbers without an end. Some kind of endless loop. Started few hours after your latest work on cloud servers. Not directly but few hours after. Theme is one converted Artisteer theme, but whole day went OK to edit it.

This is added to the end ot Themler screen URL and keep changing numbers without an end. Some kind of endless loop. Started few hours after your latest work on cloud servers. Not directly but few hours after. Theme is one converted Artisteer theme, but whole day went OK to edit it.
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21 Comments
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Stagger Lee
1774 Posts
Stagger Lee posted this 24 July 2015

This is FF console error:

Timestamp: 7/25/2015 01:07:37
Error: SyntaxError: expected expression, got '<'
Source File: http://localhost/my_site/wp-content/themes/my_theme/export/project.php?version=1437779257
Line: 1
Source Code:
<br /> 


<b>Fatal error</b>:  Call to undefined function theme_can_view_preview() in <b>D:\EasyPHP\data\localweb\my_site\wp-content\themes\my_theme\export\logging.php</b> on line <b>3</b><br />

This is FF console error: Timestamp: 7/25/2015 01:07:37 Error: SyntaxError: expected expression, got '<' Source File: http://localhost/my_site/wp-content/themes/my_theme/export/project.php?version=1437779257 Line: 1 Source Code: <br /> <b>Fatal error</b>: Call to undefined function theme_can_view_preview() in <b>D:\EasyPHP\data\localweb\my_site\wp-content\themes\my_theme\export\logging.php</b> on line <b>3</b><br />

Last edited 24 July 2015 by Stagger Lee

Stagger Lee
1774 Posts
Stagger Lee posted this 25 July 2015

Bull, it is Transposh plugin making something weird. Will try to find another Google translate plugin.

Bull, it is Transposh plugin making something weird. Will try to find another Google translate plugin.
Support Team
Support Team posted this 27 July 2015

Hello Stagger Lee,
thank you for details you provided.
Let us know if you need help with this issue.

regards,
Aileen

Hello Stagger Lee, thank you for details you provided. Let us know if you need help with this issue. regards, Aileen
urbanhaze
11 Posts
urbanhaze posted this 09 October 2015

bump please - I've been finding exactly the same problem today, the number at the end changes randomly, I'm guessing to prevent cacheing, but it's going round and round in a loop and isn't letting me get to the editor to change my theme.

bump please - I've been finding exactly the same problem today, the number at the end changes randomly, I'm guessing to prevent cacheing, but it's going round and round in a loop and isn't letting me get to the editor to change my theme.
Stagger Lee
1774 Posts
Stagger Lee posted this 09 October 2015

Install "Plugin Organizer" plugin, disable plugins one by one tills you hit one making those problems.
You need to refresh Themler preview with F5 button.

Install "Plugin Organizer" plugin, disable plugins one by one tills you hit one making those problems. You need to refresh Themler preview with F5 button.

Last edited 09 October 2015 by Stagger Lee

urbanhaze
11 Posts
urbanhaze posted this 09 October 2015

Thanks Stagger,
Have tried disabling ALL plugins but afraid to say that it didn't seem to make any difference.

Thanks Stagger, Have tried disabling ALL plugins but afraid to say that it didn't seem to make any difference.
Stagger Lee
1774 Posts
Stagger Lee posted this 09 October 2015

Do you have custom code in Settings tab ?

Do you have custom code in Settings tab ?
urbanhaze
11 Posts
urbanhaze posted this 09 October 2015

No, none, it's a fairly fresh theme - it's Woocommerce CMS version, just made a few adjustments to some basic design items - nothing too fancy at all.

No, none, it's a fairly fresh theme - it's Woocommerce CMS version, just made a few adjustments to some basic design items - nothing too fancy at all.
Support Team
Support Team posted this 12 October 2015

Hi Nick,

Could you please create a new private ticket and provide us with all details about your issues.
We may also need a temp access to your WP back-end in order to help you.

Thanks,
Ivan

Hi Nick, Could you please create a new private ticket and provide us with all details about your issues. We may also need a temp access to your WP back-end in order to help you. Thanks, Ivan
urbanhaze
11 Posts
urbanhaze posted this 13 October 2015

Thanks, but I've ended up deleting the problem themes and starting again, as I needed to get on with the job - thank you for your help though

Thanks, but I've ended up deleting the problem themes and starting again, as I needed to get on with the job - thank you for your help though
Support Team
Support Team posted this 13 October 2015

Hi,

OK, please let us know if the issue appears again.

Sincerely,
Hella

Hi, OK, please let us know if the issue appears again. Sincerely, Hella
urbanhaze
11 Posts
urbanhaze posted this 10 November 2015

Hi,
I've now had several re-occurences of this problem and I can see that lots of other people have similar.

There are two sets of behaviour that both seem to relate to the same problem
a) the URL ends in &noCache=xyz where xyz is a random number that keeps changing constantly
b) the URL ends in &ver=102 but the browser just constantly refreshes

In either case, it's impossible to load themler

It seems that the stock answer is to create a a private ticket - which might resolve the issue, but it seems to make a mockery of having forums so that people can help themselves, so if possible can we try to resolve this in this public forum for the benefit of everyone please.

Here's my own situation, I'm using the CMS version of themler - both WordPress and WooCommerce versions share the same issue, I create a theme and then have noticed that the same symptoms happen in any of the following circumstances:
* An update becomes available to themler and I choose to upgrade - then the upgraded version won't open
* An error occurs in the themler software mid edits (i.e. it crashes) - and then re-opening the theme causes the problem
* Attempting to re-open an old (previously saved) theme

Looking on FTP it appears that a new theme folder is created with the same theme name ending in "_preview" - although this doesn't show in the WordPress theme selector.

I'd really appreciate you sharing any solution you have to this please here on this public forum, as I'm seeing it on multiple versions of my own sites on different hosts - and seemingly lots of other people see similar issues, so I'm beginning to wonder if there is some core problem with themler that is being hidden from the public.

Hi, I've now had several re-occurences of this problem and I can see that lots of other people have similar. There are two sets of behaviour that both seem to relate to the same problem a) the URL ends in &noCache=xyz where xyz is a random number that keeps changing constantly b) the URL ends in &ver=102 but the browser just constantly refreshes In either case, it's impossible to load themler It seems that the stock answer is to create a a private ticket - which might resolve the issue, but it seems to make a mockery of having forums so that people can help themselves, so if possible can we try to resolve this in this public forum for the benefit of everyone please. Here's my own situation, I'm using the CMS version of themler - both WordPress and WooCommerce versions share the same issue, I create a theme and then have noticed that the same symptoms happen in any of the following circumstances: * An update becomes available to themler and I choose to upgrade - then the upgraded version won't open * An error occurs in the themler software mid edits (i.e. it crashes) - and then re-opening the theme causes the problem * Attempting to re-open an old (previously saved) theme Looking on FTP it appears that a new theme folder is created with the same theme name ending in "_preview" - although this doesn't show in the WordPress theme selector. I'd really appreciate you sharing any solution you have to this please here on this public forum, as I'm seeing it on multiple versions of my own sites on different hosts - and seemingly lots of other people see similar issues, so I'm beginning to wonder if there is some core problem with themler that is being hidden from the public.
Support Team
Support Team posted this 11 November 2015

Hi Nick,

Unfortunately, there is no common solution for the reported issue.
We ask our users to create new private ticket for the reason that they can provide us there with a temp access to their WordPress dashboard so we can investigate the issue in some more details.

In some cases, the problem may be related to the lack of php memory set for your website.
It is recommended to have a limit of 128 Mb.

However, the majority of cases requires a detailed investigation from us.

Thanks,
Ivan

Hi Nick, Unfortunately, there is no common solution for the reported issue. We ask our users to create new private ticket for the reason that they can provide us there with a temp access to their WordPress dashboard so we can investigate the issue in some more details. In some cases, the problem may be related to the lack of php memory set for your website. It is recommended to have a limit of 128 Mb. However, the majority of cases requires a detailed investigation from us. Thanks, Ivan
Mitch
30 Posts
Mitch posted this 26 April 2016

This needs resolving I am have exactly the same issue

This needs resolving I am have exactly the same issue
Mitch
30 Posts
Mitch posted this 15 May 2016

I have found the following after struggling with this.... I exclusively use Drupal so i can only speak of Drupal themes etc.
But I have narrowed it down to the 6 or so templates that are on line some of them cause this issue others do not.
here is what I have tried:
browser cache-no help
different browsers-no help
plugins-disabling no help none share a common plugin that would point to the culprit
firewalls-no help
rebuilding themes from the beginning-no help
sending themes and granting FTP access to support-still no help..they have not done anything yet and its been weeks
increase php memory-no help

The errors occur's on multiple devices, with different configurations-so this can not be issue it has to be software related

I have found the following after struggling with this.... I exclusively use Drupal so i can only speak of Drupal themes etc. But I have narrowed it down to the 6 or so templates that are on line some of them cause this issue others do not. here is what I have tried: browser cache-no help different browsers-no help plugins-disabling no help none share a common plugin that would point to the culprit firewalls-no help rebuilding themes from the beginning-no help sending themes and granting FTP access to support-still no help..they have not done anything yet and its been weeks increase php memory-no help The errors occur's on multiple devices, with different configurations-so this can not be issue it has to be software related
Stagger Lee
1774 Posts
Stagger Lee posted this 15 May 2016

Delete preview folder and generate it again by visiting Themler link. Better copy folder somewhere to have backup.

Delete preview folder and generate it again by visiting Themler link. Better copy folder somewhere to have backup.
Mitch
30 Posts
Mitch posted this 04 June 2016

I believe I have found there error that I had:
I was using a CDN CloudFare and it was conflicting with app called RocketLoader once I turned that off so far every site is loading with no issues keep my fingers crossed because this support system is really useless

I believe I have found there error that I had: I was using a CDN CloudFare and it was conflicting with app called RocketLoader once I turned that off so far every site is loading with no issues keep my fingers crossed because this support system is really useless
Support Team
Support Team posted this 04 June 2016

Hello MItch,
thank you for the feedback.
That's good news that you found possible reason of the issue. Please keep us posted about a progress.

I see that only one your ticket is not not answered:
http://answers.themler.com/questions/78603/has-the-error-chache-34345-and-nocache-998435-been-resolved-yet
I'm terribly sorry for delay with it.
We'll contact you in that case when developers come up with a solution of workaround

Regards,
Aileen

Hello MItch, thank you for the feedback. That's good news that you found possible reason of the issue. Please keep us posted about a progress. I see that only one your ticket is not not answered: http://answers.themler.com/questions/78603/has-the-error-chache-34345-and-nocache-998435-been-resolved-yet I'm terribly sorry for delay with it. We'll contact you in that case when developers come up with a solution of workaround Regards, Aileen
alsepl
26 Posts
alsepl posted this 03 December 2016

I was the same problem (&noCache=58782), corrected by changing the version PHP 5.3 > 5.6 (Drupal 7).

I was the same problem (&noCache=58782), corrected by changing the version PHP 5.3 > 5.6 (Drupal 7).

Last edited 03 December 2016 by alsepl

fngatia
6 Posts
fngatia posted this 24 April 2017

I ran into the same problem and am not sure what to do. Am using drupal 7. My license is near expiring and not sure ill renew it if this problem keeps appearing.

I ran into the same problem and am not sure what to do. Am using drupal 7. My license is near expiring and not sure ill renew it if this problem keeps appearing.
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